Zara shoppers in Ireland have suffered a major blow as the fashion company introduces a return fee for the first time


Fans of fashion retailer Zara have been hit hard after the company announced Irish shoppers will have to pay for first-time returns.

Until now, consumers could return a Zara order free of charge to a drop-off point such as a post office.

However, people wishing to have their unwanted items returned to the company will now have to pay €1.95.

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Zara said on its website: “Returns of orders placed from 05.05.2022 will have a cost of EUR 1.95, which will be deducted from the refunded amount.”

Buyers in the UK will also have to pay £1.95 to have their orders returned.

The good news is that shoppers can still return their purchases free of charge at Zara stores across Ireland.

Zara’s policy states: “You can return your order for free to any Zara store in the same market/region where you made the purchase.

“Simply present the purchase receipt with the items you wish to return. You can keep it on your mobile phone, print it or show your ZARA QR, which you will find by going to the “Purchases” section of the ZARA app.

“Remember that you do not need to make a return request through the site or app for in-store returns.

“Keep in mind that if you can’t get to a physical store yourself, you can allow someone else to go for you.”

People have 30 days from the date their order ships to return their purchase on, and items must have all tags and be in perfect condition.

There are six Zara stores in Dublin, as well as one in Cork, Limerick, Newbridge, Athlone and Belfast.

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